Frequently Asked Questions

Find answers to common questions about ordering, shipping, returns, and our home gym equipment.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), debit cards, and Shop Pay for faster checkout.

Is it safe to order from your website?
Absolutely! Our checkout is secured with SSL encryption, and we use Shopify Payments to ensure your payment information is protected.

Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at support@primalhomegym.com. Once an order has shipped, we cannot make changes, but you can return items following our return policy.

Shipping & Delivery

How long does shipping take?
Domestic orders typically arrive within 5-7 business days. International shipping times vary by location but generally take 10-15 business days.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and delivery times vary by destination.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your shipment's progress.

What if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or refund right away.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resalable condition. Contact us to initiate a return.

How do I return an item?
Email us at support@primalhomegym.com with your order number and reason for return. We'll provide you with return instructions and a return authorization.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.

Can I exchange an item?
Yes! If you'd like to exchange an item for a different size, color, or product, let us know, and we'll help facilitate the exchange.

Products & Equipment

Are your products suitable for beginners?
Absolutely! We offer equipment for all fitness levels, from beginners just starting their home gym journey to advanced athletes.

Do you offer product recommendations?
Yes! If you're not sure what equipment is right for your space or fitness goals, reach out to us. We're happy to provide personalized recommendations.

Do products come with assembly instructions?
Most of our equipment comes with detailed assembly instructions. For items that require assembly, we include all necessary hardware and step-by-step guides.

What if I need help setting up my equipment?
We're here to help! Contact us if you have questions about assembly or setup, and we'll guide you through the process.